When you register for a class, you are paying for our knowledge, not our time. If the learning goals of the class are met it may end early. Similarly, our instructor may stay longer to help a student.
We package and ship printed models within 2 business days. If you do not receive your 3D model within a week’s time, please let us know.
Class Substitution Policy
If a student misses their online class at the allocated time slot, for, whatever reason, they will be offered a slot in the next available class with a similar peer group.
We offer refunds only in exceptional circumstances. To ask for a refund, please contact us via email or use this form. Refunds will be subject to a minimum administration fee of $25.
Internet and computers
Our instructors can only offer guidance and/or suggestions regarding problems with your internet connection or computer. Students may be offered a substitute class if they suffer from technical difficulties that prevent them from learning in an online class. Ultimately, it is your responsibility to join our online class with a stable internet connection and a working computer. (For recommendations please contact the instructor before class starts)
Every student (or their parent/legal guardian) must complete our online release form in order to start the class. Students may be denied class instruction if the release form is not complete before class starts. You can review our release here.
Refusal of service
We reserve the right to refuse service.
Class time/date changes
While we make every effort to conduct our classes based on the planned schedule, unforeseen circumstances may make it necessary to change the time or date of the class. We endeavor to inform you as soon as practically possible.
If you have questions or comments about any of our policies, please contact us.